I've just watched this clip three times in a row. Wow. Apparently it's the third most commented on clip on youtube! It's the change in the faces of the audience and the judges that gets me. And that heavenly voice. Fantastic camera work: capturing that cynical audience before and after and maybe there'll be a few more folk who won't make assumptions based on appearance as a result.
And I can carry on being a fat, middle-aged, non make up wearing, grey haired, crook teethed, mutton jeff woman who isn't completely invisible wherever I go as a result.
I haven't got a tv so thanks to the knitter who directed me to this link. Made my day!
Susan Boyle - Singer - Britains Got Talent 2009 - The most popular videos are here
Here's a 1999 track of her singing "Cry Me a River".
See also Tanya Gold's take on this underdog makes good phenomenon.
I'll post something about the hollowing later. ah, good intentions.